In this privacy policy, 'us' 'we' or 'our' means Sydney Western Harbour Business Improvement District Limited trading as New Sydney Waterfront Company (ABN 77 647 446 973).

We are committed to respecting your personal information. Our privacy policy sets outs out how we collect, use, store and disclose your personal information.

By providing personal information to us, you acknowledge that you have read and understood this privacy policy and you consent to our collection, use and disclosure of your personal information in accordance with this privacy policy and any other arrangements that apply between us.

How we collect your personal information

We collect personal information about you in a number of ways, including when you:

• use our website and/or social media pages or apps (Website);

• interact with us and provide personal information by any other means, including either physically or electronically,

(Collection Channels).

Active information collection

We may collect your personal information via our Collection Channels when you:

• interact with our Website;

• participate in any offers, marketing activities, or promotional activities; or

• contact us or provide us with personal information directly, for example by phone or email.

Information we collect and hold

We may collect the following types of personal information:

• your personal and contact details;

• details of the services we have provided to you or that you have enquired about, including any additional information necessary to deliver those services and respond to your enquiries;

• any additional information relating to you that you provide to us directly or indirectly through our Website; and/or

• any other personal information that may be required in order to facilitate your dealings with us.

Purposes for which we collect, hold, use and disclose personal information

We may collect, hold, use and disclose your personal information for the following purposes:

• to provide services to you;

• to provide appropriate information and opinions about our services to you;

• to operate, protect, improve, and optimise our Website, services, and user-experience;

• for advertising and marketing purposes;

• to administer surveys, contests, or other promotional activities or events sponsored or managed by us or our business partners; and

• to comply with our legal obligations.

When no longer required by us, unless required by law to retain it, we will take reasonable steps to destroy or de-identify your personal information securely.

Direct marketing

We may send you direct marketing communications and information about us and our services. This may take the form of emails, SMS, mail, or other forms of communication. You may opt-out of receiving marketing communications and information from us by using the opt-out facilities provided (eg. an unsubscribe link) or by contacting us using the contact details below.

Disclosing your personal information

We may disclose personal information for the purposes described in this privacy policy to:

• our members and business partners;

• third party suppliers, including cloud-based storage solution service providers and other service providers;

• professional advisers;

• our sponsors or promoters of any competitions or promotions; and

• other persons, including government agencies, or as required, authorised, or permitted by law.

Transfer of personal information to overseas recipients

In some cases, we may transfer information outside Australia, for example to overseas services providers.

Cookies and passive information collection

We may collect personal information about you when you use and access our Website. While we do not use browsing information to identify you personally, we may record some information about your use of our Website, such as which pages you visit, the time and date of your visit and your device’s IP address.

We may also use 'cookies' or other similar tracking technologies on our Website that help us track your Website and/or App usage and remember your preferences. We will handle any personal information collected by cookies in the same way that we handle all other personal information as described in this privacy policy.

Not providing information

You don’t have to provide any personal information to us. However, if you do not do so, this may affect or completely restrict our ability to provide you with relevant content and services.

Security

We take reasonable steps to ensure the security of our information systems and the information which we hold about you.

We cannot guarantee the security of your personal information and will not be held responsible for events arising from unauthorised access to personal information beyond our reasonable control.

We may retain your personal information to fulfil the purposes outlined in this privacy policy for as long as needed, as allowed, or as required by law.

Links

Our Website or documents we provide to you may contain links to websites operated by third parties. We are not responsible for the privacy practices of, or any content on, those linked websites, and have no control over or rights in those linked websites. If you visit one of these linked websites, we encourage you to review their privacy and other policies.

Accessing or correcting your personal information

You can access the personal information we hold about you by contacting us using the below contact information. We may need to verify your identity when you request your personal information.

If you think that any personal information we hold about you is inaccurate, out of date, incomplete, irrelevant, or misleading, please contact us using contact information provided below and we will take reasonable steps to ensure that it is corrected.

Changes to this Privacy policy

From time to time, it may be necessary for us to change this privacy policy without notice. We will publish any changes to this privacy policy on our Website. We encourage you to check our Website periodically to ensure that you are aware of our current privacy policy.

Making a complaint

If wish to make a complaint about the way we have handled your personal information, you can contact us about your complaint using the below contact information. Please include your name, email address and/or telephone number and clearly describe your complaint. We will acknowledge your complaint and respond to you regarding your complaint within a reasonable period of time. If you think that we have failed to resolve the complaint satisfactorily, please let us know and we will provide you with information about the further steps you can take.

Contact Us

If you have any questions about our privacy policy, or any problems or complaints about how we have collected, used, stored, handled and/or disclosed your personal information, please contact us at: 

By email: Privacy Officer - info@newsydneywaterfront.com.au

Effective date: 27 July 2022